Clear communication And Having Thick Skin

Just checked my email and received an email with
a tone of discontent.

A couple days ago I came across a blog from a lady who
is just starting her marketing career.

I thought her blog was decent, like I think mine is.

Nobody’s work is perfect all the time and although I
mentioned in my email I thought she had a great start
that something was off with her site. Well for a fact
something wasn’t right.

I won’t say what here, as I do not want to upset her more
than she is. I won’t make public what she said as this
might reveal her and that is not the object.

I will say this, I went back to her blog and she corrected the
the inconsistencies and it looks much better.

Hey, I’m no no-it-all guy and if I was, I would never want to
intentionally offend anyone. If there is something wrong with
my site, please take a minute and email me (My contact info
is under my about page).

I posted this article because I try to learn from every situation
and angle I can, as I believe the only thing standing between my
dreams and reality is me.

I have read and reread my email to this young lady to see what went
wrong? I thought her blog was a great start, and I let her know that
as well as a problem; I believed it was a problem anyway and she
has changed her blog, so she saw something to.

But she let me know she worked her butt off on it, that she isn’t
perfect and maybe “I should look in my backyard” before I “cut down
someone else’s work”…ummm

I still believe I communicated to her all the good work I saw and still
do. I believe I encouraged her to stay focused and work her plan and not
to get side tracked. I mentioned to keep the big picture in mind and take
minor setbacks as learning experiences and go from there. (Through a series of 3 emails)

I don’t think she saw anything I wrote except her blog had a mistake and
she might want to correct it and she is a loser cuz I said so.

Here is what I learned. No matter how much you try to write it, communicating
by any means except face to face can leave room for a misunderstanding.

I need to double make sure when I write or communicate through any form
that I look from the other person’s view.

I also need to remember that very few people want to disrupt me and my life.
Few people are going to go out of their way to cut me down and to take
what someone says about my online presence into serious consideration but
not to personally and that anytime you lay something out in the open for
people to see you must have thick skin.

I am me and that’s just how it is. Today I reminded myself to think twice
before communicating (Kind of like; measure twice, cut once) and to grow
thick skin, especially when you honestly wanted to help someone and all they
could do is cut you down for it.

11 Responses to “Clear communication And Having Thick Skin”

  1. Hi Alan,
    Some folks are just having a bad life! Oh well, you didn’t mean any harm and it this person took it that way, well, then….sorry!!
    I do know what you mean, tho. I was in a startup class a while back and one of the students had written an ebook and wanted our opinion. Well I thought she wanted our HONEST opinion! So I told her to run spell check.
    Can you imagine getting an ebook and reading mis-spelled words? I would chuck it!! First impressions are all we have and spelling is very important.
    She actually got angry about it saying something about it being free and what do I expect, blah blah blah.
    Well, I expect words spelled correctly!! DUH!! Free or not!
    So….if you want to stop by the blog and tell me what you think…I will be gracious=)
    Thanks, keep your chin up and have an amazing day!!:)

    Lisa

  2. Hi Alan,

    I want you to know that honesty is the only way to go. If someone can’t take a honest critique on there work, then they are not going to succeed. You’re right about having to have a thick skin. I would want you to tell me if you see something if off so that I could correct it immediately. In fact, another blogger told me she liked one of my articles, but suggested I check my spelling on my title. You can never proof read enough and she was right, it was incorrect. I really appreciated that advice. I have enjoyed your articles and will look forward to more.

    Have a great day!

    Anne Martin

  3. Hi Alan

    We all have our own ideas and thoughts of how our site should look, you gave your opinion , and she obviously thought about what you said and made the changes, I would guess she replied to your email before she had thought about it properly!

    The idea of John giving us access to each other blogs is so that we can help and support each other!

    A fellow student made a suggestion to me, but I was happy with how my site was , so I thanked him for his comments but kept the site as I had first designed!

    But he may make another suggestion and I will thank him for it!

    I like your honesty, and wish you the best of luck!

    Nick

  4. Hi Alan,

    Don’t worry about the reaction of another if you were only trying to be helpful and give constructive critisism, if it was taken in a different light to how it was intended, then that is her problem. Most people would thank you for help in getting things to look right on their blog since this is what their future potential customers will see. If we all help each other in this way we will all grow and succeed together.
    Kind regards,
    Sue.

  5. Hi Alan,

    Don’t sweat the small stuff! That’s what we all need to remember. In this biz, we’re all going to have our ups & downs.
    You’re absolutely correct when you say we have to develop thick skin. That goes for you business dealings, as well as life in general.
    We’re supposed to help each other, or at least that was what I was told.
    Keep up the great work with your writing style & your blog.

    Best regards,

    George

  6. Hi Alan,

    I liked you thoughts in this post and I can Sympathise with what you are saying. I believe that if we ask for comments for anything we create, we should be prepared for some knocks as well as praise. Personally speaking, if I find people find fault with any my efforts and they add helful suggestions, I am only to happy to listen to their advice and act accordingly. I realise that when we do comment we have to be mindful of the feelings of the author and the effort they have put into their work.

    Best Regards

    Will

  7. Just thought I would pop by to say hello as I am also a Masterclass student!

    I am really enjoying the course and getting a lot from it – how about you?

    Hope to speak to you soon in the forum as I think that will be available
    very soon.

    Best Wishes
    Keith

  8. Hi everyone,

    Thanks for your kind replies.

    I would like to say one thing, I am pretty confident this young lady is not a student of the MasterClass.

    Not that has much to do with anything. This is a good lesson for me anyway though.

    Hope to see everyone in the forum.

    Good luck and stay focused,

    Alan

  9. Hi Alan,

    One important thing is to not ‘back slap’ for the sake of it. If there is something amiss tactfully address it. I recognise this is what you did. Well done for being brave enough, others would not.

    Enjoy the journey.

    Mandy

  10. Hi Alan,

    Thank you for leaving a comment on my blog. I’ve just recommended that someone fix something on his blog and I’m sure he’ll use it to improve it. I think your email sender is new to doing business on the internet and was in a bad mood when she replied to your email. Keep up your attitude. I like your blog and find it interesting.

    Regards,
    Paz

  11. Hi Alan

    Sometimes you just can’t win, you do things with the best of intentions and it backfires. It doesn’t mean that you should stop being honest and telling the truth though. Who needs to hear a bland platatude anyway.

    I think that you just have to accept that you win some and you lose some. I like your blog and I like your honest attitude. Good luck with the rest of the course.

    Best, Theresa

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